What is the best way to contact you?
Please feel free to email me with any issues you might have at email@example.com
Why is everything SOLD OUT?
Since everything is handmade, I push out my products in shop drops. If a fabric is available I will post restock updates on the item listing and post updates on my Instagram. Feel free to follow @backstitchbruja
What is your turnaround time?
All items are handmade to order. Handbag pre-sales take about 8-10 weeks to make, process and ship. Ready to ship sales take 7-10 business days to process and ship. **Due to Covid-19, USPS is experiencing mass volume of packages, expect high turnaround times and tracking delays.
Can I have my order shipped out in time for my trip?
No not at this time, due to Covid-19 rush delivery will not be available.
Can I order multiple of one bag?
No, unfortunately due to resellers my bags are limited one style per person. Multiple orders will be cancelled.
How do I measure myself for custom made items?
All items are custom made, to avoid you being unsatisfied with an item I will need your exact measurements. Please refer to how to measure tutorial on my highlights on instagram: @backstitchbruja
How do I add my specific measurement when its not available ?
All orders are custom made. Before checking out add your measurements to CART NOTES to assure your top, skirt or dress fits.
I added an item to my cart but it sold out upon checkout, why?
Even though all items are handmade, they are all accounted for. I wouldn't want to oversell an item and come to find the fabric is no longer available in fabric stores. If multiple people add the same item to their cart, the first person to checkout gets the item. Its not necessarily the first person that adds the item to their cart.
Do you have an affiliate program?
Not at the moment.
Do you ship international?
Yes. Cost varies by weight.
What do I do if my item arrived damaged
We strive to carefully inspect each item but something can slip by. Please, advise Store Policies and email me with any concerns at firstname.lastname@example.org