What is the best way to contact you?
I answer emails Monday - Friday. Please feel free to email me with any issues you might have at email@example.com
What is your turnaround time?
Pre-Orders take about 10-12 weeks to make, process and ship. Ready to ship sales take 7-10 business days to process and ship. A business day does not include the day of your purchase, weekend nor holidays. **Due to Covid-19, USPS is experiencing mass volume of packages, expect high turnaround times and tracking delays.
Why is everything SOLD OUT?
Since we’re a very small team, I push out my products in "Shop Drops." I usually have two sales a month. A ready to ship sale and a presale. If an item is available I will post restock updates on the item listing and post updates on my Instagram. Feel free to follow @backstitchbruja
I added an item to my cart but it sold out upon checkout, why?
Even though all items are handmade, if not by me, by my manufacturers, they are all accounted for. I wouldn't want to oversell an item and come to find the fabric is no longer available in fabric stores. If multiple people add the same item to their cart, the first person to checkout gets the item. Its not necessarily the first person that adds the item to their cart.
Can I have my order shipped out in time for my trip?
No, rush delivery is not available.
Can I order multiple of one bag?
No, unfortunately due to resellers my bags are limited one style per person. Multiple orders will be cancelled.
Does your clothing run true to size?
To avoid you being unsatisfied with any apparel, please refer to our size chart per item and measure yourself accordingly.
Do you have an affiliate program?
Not at the moment.
Do you ship international?
Yes. Cost varies by weight. Due to Brexit Shopify will no longer allow me to ship to the United Kingdom. If you'd like to purchase an item send me an email at firstname.lastname@example.org
What do I do if my item arrived damaged
We strive to carefully inspect each item but something can slip by. Please, advise Store Policies and email me with any concerns at email@example.com