FAQs
What is the best way to contact you?
Instagram Direct Messages are NOT the best way to reach us. Since we receive hundreds of DMs a day, we advise to send an email. We answer emails Monday - Friday. Please feel free to email us with any issues, questions, comments or concerns you might have at backstitchbruja@gmail.com and we’ll get back to you as soon as we can. Our in-store phone number is (909) 305-9973.
Where is your store located?
153 EAST ARROW HWY. SAN DIMAS, CA 91773. We're located in the San Dimas Business Park behind the Berri Brother's gas station. On the corner of South San Dimas Ave and Arrow Hwy. Our store hours are Tuesdays through Saturdays 11am-6pm.
What is your turnaround time?
Pre-Orders take about 13 weeks to make, process and ship. Ready to ship sales take 2-3 business days to process and ship. A business day does not include the day of your purchase, weekend nor holidays. Production begins the Monday after the presale ends.
Why is everything SOLD OUT? When's the next restock?
Since we’re a small business our items are not mass produced and rotates throughout the year. Sign up for a restock notification on the individual item that you're searching for, to get alerts! Another way to stay up to date on new items and restocks via our social media or sign up for our newsletter.
I added an item to my cart but it sold out upon checkout, why?
Even though all items are handmade, if not by our designer, by our manufacturers, they are all accounted for. We wouldn't want to oversell an item and come to find the fabric is no longer available or our manufacturers can’t remake it in a timely manner. If multiple people add the same item to their cart, the first person to checkout gets the item. Its not necessarily the first person that adds the item to their cart. There are NO CART HOLDS.
Can I have my order shipped out in time for my trip?
No, rush delivery is not available.
Can I order multiple of one bag?
Due to resellers our bags are limited two of one style per person. Multiple orders will be cancelled automatically without notice.
Does your clothing run true to size?
To avoid you being unsatisfied with any apparel, please refer to our size chart per item and measure yourself accordingly.
Do you have an affiliate program?
Not at the moment.
Do you ship international?
Yes. Cost varies by weight.
Is your brand cruelty free?
Yes! All our items are ethically made and cruelty free. All our items are custom designed, handmade in the States or imported from out of the country.
What do I do if my item arrived damaged
We strive to carefully inspect each item but something can slip by. Please, advise Store Policies and email me with any concerns at backstitchbruja@gmail.com
Your stuff is so expensive! Do you ever have sales?
Our items are handmade, ethically made and cruelty free. This is reflected within our price point. We try our best to stay within market price. We do have sales throughout the year. Sign up for our newsletter to get special promo codes. Sale items are final sale, so please purchase with confidence.
Every year we have our Annual Perfectly Imperfect Sale on Small Shop Saturday. The Saturday after Black Friday we list our items at 30% off. These items did not pass our quality control and are slightly flawed. The flaws vary from sticky zippers, missing pockets, unaligned stitch work, upside down labels to minor flaws like sloppy paint and scratches.
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