FAQ

What is the best way to contact you?

Please feel free to email me with any issues you might have at backstitchbruja@gmail.com

Why is everything SOLD OUT?

Since everything is handmade, I push out my products in shop drops. If a fabric is available I will post restock updates on the item listing and post updates on my Instagram. Feel free to follow @backstitchbruja

Where can I locate my tracking number?

Once your order is processed, a shipping confirmation email will be sent out with a tracking number. Processing time takes about 7-10 business days.

**Due to Covid-19 the post office is experiencing delays. Items may appear as "pre-shipment" or "in transit" for several days.

What is your turnaround time?

All items are handmade to order. Handbag pre-sales take about 8-10 weeks to make, process and ship. Ready to ship sales take 7-10 business days to process and ship. **Due to Covid-19, USPS is experiencing mass volume of packages, expect high turnaround times and tracking delays.

Can I have my order shipped out in time for my trip?

No not at this time, due to Covid-19 rush delivery will not be available.

Can I order multiple of one bag?

No, unfortunately due to resellers my bags are limited one style per person. Multiple orders will be cancelled.

Will my item look exactly as the picture?

Since everything is handmade there is no guarantee that a certain character will be perfectly centered on each item.

How do I measure myself for custom made items?

All items are custom made, to avoid you being unsatisfied with an item I will need your exact measurements. Please refer to how to measure tutorial on my highlights on instagram: @backstitchbruja

How do I add my specific measurement when its not available ?

All orders are custom made. Before checking out add your measurements to CART NOTES to assure your top, skirt or dress fits.

I added an item to my cart but it sold out upon checkout, why?

Even though all items are handmade, they are all accounted for. I wouldn't want to oversell an item and come to find the fabric is no longer available in fabric stores. If multiple people add the same item to their cart, the first person to checkout gets the item. Its not necessarily the first person that adds the item to their cart.

Do you have an affiliate program?

Not at the moment.

Do you ship international?

Yes. Cost varies by weight.

What do I do if my item arrived damaged

We strive to carefully inspect each item but something can slip by. Please, advise Store Policies and email me with any concerns at backstitchwitch@gmail.com

Can I exchange or get a refund my item?

**Due to Covid-19 all sales are final at the moment. Accessories can be returned/exchanged with a $12 restocking fee withinn 7 days upon arrival. Clothing items are custom made and final sale. For sanitary purposes, all face masks are FINAL SALE.

Email: backstitchbruja@gmail.com

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