FAQ

What is the best way to contact you?

Please feel free to email me with any issues you might have at backstitchwitch@gmail.com 

 

Where can I locate my tracking number?
Once your order is processed, a shipping confirmation email will be sent out with a tracking number. Processing time takes about 7-10 business days.
**Due to Covid-19 the post office is experiencing delays. Items may appear as "pre-shipment" or "in transit" for several days.

What is your turnaround time?

 All items are handmade to order! Pre-Sale items take about 4-8 weeks to make, process and ship. Regular sales take 7-10 business days to process and 1-3 days to ship. **Due to Covid-19, USPS is experiencing mass volume of packages, high turnaround times and tracking delays. 

 

Can I have my order shipped out in time for my trip?

Yes, rush delivery is available upon request. Shipping costs vary by weight of item and location. **Due to Covid-19 rush delivery will not be available.

 

Will my item look exactly as the picture?
Since everything is handmade there is no guarantee that a certain character will be perfectly centered on each item. 

 

How do I measure myself for custom made items?

All items are custom made, to avoid you being unsatisfied with an item I will need your exact measurements. Please refer to how to measure tutorial on my highlights on instagram: @backstitchbruja

 

  How do I add my specific measurement when its not available ?

All orders are custom made. Before checking out add your measurements to CART NOTES to assure your top, skirt or dress fits.

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I added an item to my cart but it sold out upon checkout, why?

Even though all items are handmade, they are all accounted for. I wouldn't want to oversell an item and come to find the fabric is no longer available in fabric stores. If multiple people add the same item to their cart, the first person to checkout gets the item. Its not necessarily the first person that adds the item to their cart.

 

Do you have an affiliate program?

Not at the moment.

 

Do you ship international? 

Yes. Cost varies by weight.

 

 

What do I do if my item arrived damaged

We strive to carefully inspect each item but something can slip by. Please, advise Store Policies and email me with any concerns at backstitchwitch@gmail.com

 
Can I exchange or get a refund my item?
Accessories can be returned/exchanged with a $5 restocking fee withinn 7 days upon arrival. Clothing items are custom made and final sale. For sanitary purposes, all face masks are FINAL SALE.
Email: backstitchwitch@gmail.com