What is the best way to contact you?
Please feel free to email me with any issues you might have at firstname.lastname@example.org
What is your turnaround time?
All items are handmade to order! Pre-Sale items take about 4-8 weeks to make, process and ship. Regular sales take 7-10 business days to process and 1-3 days to ship. **Due to Covid-19, USPS is experiencing mass volume of packages, high turnaround times and tracking delays.
Can I have my order shipped out in time for my trip?
Yes, rush delivery is available upon request. Shipping costs vary by weight of item and location. **Due to Covid-19 rush delivery will not be available.
How do I measure myself for custom made items?
All items are custom made, to avoid you being unsatisfied with an item I will need your exact measurements. Please refer to how to measure tutorial on my highlights on instagram: @backstitchbruja
How do I add my specific measurement when its not available ?
All orders are custom made. Before checking out add your measurements to CART NOTES to assure your top, skirt or dress fits.
I added an item to my cart but it sold out upon checkout, why?
Even though all items are handmade, they are all accounted for. I wouldn't want to oversell an item and come to find the fabric is no longer available in fabric stores. If multiple people add the same item to their cart, the first person to checkout gets the item. Its not necessarily the first person that adds the item to their cart.
Do you have an affiliate program?
Not at the moment.
Do you ship international?
Yes. Cost varies by weight.
What do I do if my item arrived damaged
We strive to carefully inspect each item but something can slip by. Please, advise Store Policies and email me with any concerns at email@example.com