Store Policies

 PAYMENT

Backstitch Bruja accepts most debit/credit methods of payment, Apple Pay, After Pay, Shop Pay and PayPal. All payments are transferred with secure processing and encryption technologies. We may require additional identification verification to process orders that do not meet our fraud prevention standards.

SHIPPING

We offer Worldwide Shipping 

A shipping confirmation with tracking number will be emailed after order has been made and processed.

After receiving your tracking number, please allow a few days  for information to be updated for delivery. If an item appears as "pre-shipment" or "in-transit" for several days, even up to one month contact UPS or USPS for customer service assistance.

Once your order has been processed and shipped, Backstitch Bruja no longer has any control of the package. You will need to get in contact with USPS or UPS for any questions, concerns or file a claim if package is lost, stolen or damaged during transit. All orders include insurance up to $100 and UPS or USPS can issue reimbursements for lost or stolen packages after filing a claim.

 

Can I order multiple of one bag?

No, unfortunately due to resellers our handbags are limited to two of one style per person. Multiple orders will be immediately cancelled with no notice.

RETURN & EXCHANGES

Please purchase with confidence.

If an item is oversold on our behalf and no longer available, a full refund of such item will be issued within 3 days.

ALL SALE ITEMS are FINAL SALE!

Worn, damaged and used items are not eligible for return or exchange. If an item is in prescient condition, it can be exchanged within 7 days from the day of delivery. We understand wear and tear happens and are happy to replace or exchange an item within 30 days from the date of purchase. If an item breaks, tears or starts to deteriorate after a month, it's no longer eligible for return or exchange. If an apparel item is too small or large, we can exchange your item for the next size within 3 days from the day of delivery with a restocking fee.

Backstitch Bruja, is not responsible for lost or damaged goods while in transit. Please contact USPS or UPS if your item is lost or stolen. All mail is insured and you are able to receive a refund from the Post Office after filing a claim.

Exchanges will be issued after a quality check. If an item is rejected, we will inform the customer via email, the items will be returned and no  exchange will be issued.

We do not currently accept exchanges for international purchases. If we receive an international item the package will be returned to you and no exchange will be issued.

Purchased At a Convention?

All in-person transactions are final sale. We appreciate you seeing us in person at a pop up market or Halloween convention. For tax liability all sales made at in person pop ups are final sale. Please make sure to purchase with confidence.

CANCELLATIONS

Change your mind? No problem, you can cancel your order within 24-hours from the time of your purchase and receive a full refund. Email me at backstitchbruja@gmail.com with header: CANCELLATION. After, 24-hours cancellation will no longer be applicable and your order will be processed.

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