Store Policies

 PAYMENT

Backstitch Bruja accepts most debit/credit methods of payment, Apple Pay and PayPal. All payments are transferred with secure processing and encryption technologies. We may require additional identification verification to process orders that do not meet our fraud prevention standards.

SHIPPING

We offer Worldwide Shipping 

A shipping confirmation with tracking number will be emailed after order has been made and processed.

After receiving your tracking number, please allow a few days  for information to be updated for delivery. **Due to Covid-19 delays will occur. Items may appear as "pre-shipment" or "in-transit" for several days, even up to one month.

Once your order has been processed and shipped, Backstitch Bruja no longer has any control of the package. You will need to get in contact with USPS for any questions, concerns or file a claim if package is lost, stolen or damaged during transit. Priority Shipping is available with every purchase and insurance is included.

Can I order multiple of one bag?

No, unfortunately due to resellers my bags are limited to one style per person. Multiple orders will be cancelled.

RETURN & EXCHANGES

**Due to Covid-19 for sanitary purposes all items are FINAL SALE!

If an accessory is oversold and no longer available, a full refund of such item will be issued within 7 days..

*Prior to Covid-19 items were eligible for exchange or returned for store credit. We do not cover shipping costs for exchanged items and require a restocking fee. Backstitch Bruja, is not responsibility for loss or damaged goods while in return transit from customer.

Store credit or exchanges will be issued after a quality check. If an item is rejected, we will inform the customer via email, the items will be returned and no  exchange will be issued.

We do not currently accept exchanges for international purchases. If we receive an international item the package will be returned to you and no exchange will be issued.

CANCELLATIONS

Change your mind? No problem, you can cancel your order within 24-hours from the time you purchased and receive a full refund. Email me at backstitchwitch@gmail.com with header: CANCELLATION. After, 24-hours cancellation will no longer be applicable and your order will be processed.