Store Policies

PAYMENT

Backstitch Bruja accepts most debit/credit methods of payment, Apple Pay and PayPal. All payments are transferred with secure processing and encryption technologies. We may require additional identification verification to process orders that do not meet our fraud prevention standards.

SHIPPING

Currently we offer Worldwide Standard Ground for Shipping 

A shipping confirmation with tracking number will be emailed after order has been made and processed.

After receiving your tracking number, please allow 48 hours for information to be updated for delivery. **Due to Covid-19 delays will occur. Items may appear as "pre-shipment" or "in-transit" for several days.

Once your order has been processed and shipped, we no longer have any control of the package and you will need to get in contact with USPS for any questions, concerns or file a claim if package is lost or stolen.

RETURN & EXCHANGES

Due to sanitary purposes face masks are FINAL SALE! All clothing is custom and made to order, making it all sales final. Accessories can be exchanged within 7 days of arrival. Items returned within 7 days from arrival date may be eligible for store credit or exchange if they are found to be in the same condition as shipped. After 7 days all sales are final and not eligible for exchange or store credit.

If an accessory is oversold and no longer available, a full refund of such item will be issued within 7 days.

To arrange an exchange please contact backstitchwitch@gmail.com with a written description of the reason for exchange. If an item arrives damaged, please include photos.

Currently, we do not cover shipping costs for exchanged items and require a $5 restocking fee. Backstitch Bruja, is not responsibility for loss or damaged goods while in return transit from customer.

Store credit or exchanges will be issued after a quality check. If an item is rejected, I will inform the customer via email, the items will be returned and no  exchange will be issued.

We do not currently accept exchanges for international purchases. If we receive an international item the package will be returned to you and no exchange will be issued.

CANCELLATIONS

Change your mind? No problem, you can cancel your order within 24-hours of purchase and receive a full refund. Email me at backstitchwitch@gmail.com with header: CANCELLATION. After, 24-hours cancellation will no longer be applicable and order will be processed.